The 'Hossegor Travel' Charter

BE GREEN

Participate in a sustainable economic and environmental local development.

Protect and respect the environment, culture and heritage of the countries we visit.

THE GUARANTEE OF A SUCCESSFUL HOLIDAY

Our accommodation and services are carefully selected with respect to value for money and the professionalism of each partner.

  • We have tested all the services we offer
  • We have 15 years experience of organising custom holidays
  • We give you just one person to talk to about your holiday plans, and we're in place during your stay.
  • All our partners have all the necessary professional qualifications for their field of activity
  • We regularly check our service partners and inspect the accomodation.
  • We do everything we can to sort out any problems during your stay
  • We comply with normal security rules when you travel with us.

WE LOOK AFTER YOU BEFORE, DURING AND AFTER YOUR DEPARTURE

Before your departure: we give you
  • All the necessary information about your accomodation.
  • A local map to situate your accomodation, with photos.
  • A detailed and precise description of your accomodation and the services included.
During your stay :
  • If there is any problem with the activities or services booked during your stay, we will do our best to arrange an alternative as soon as is possible.
  • You have a single local correspondant to talk to throughout your stay.
After you leave you can:
  • contact our " consumer feedback service " to which we pay great attention.
  • contact us in writing and we will propose a fair solution to complaints within 4 weeks of reception of your letter.

CUSTOMER RELATIONS

Right of access to personal data, in accordance" with article 34 of the Data Protection law 78-17 of the 6th of january 1978, you have the right to access, modify and delete oersonal information in our systems. Just send en email to julia.bruno40@gmail.com

As part of our business relationship, we need to send you email for several reasons: order confirmation, sending your voucher, your travel documents etc. We may also send you promotional offers and information concerning our products, in the future.

If you no longer wish to receive our emails, you can always unsubscribe. If you encounter any problems, just contact us by email to julia.bruno@gmail.com

APS INSURANCE CUSTOMER PROTECTION

ATTITUDE GLISSE is a member of the APS which guarantees your deposited funds and assures you of a refund or provision of similar substitute services if we cannot operate. The majority of French travel agencies adhere to this association..

Customer protection

> Guarantee of Service

The purpose of the 'Association Professionnelle de Solidarité du Tourisme' (APS) is to guarantee a continuity of service in the case of a member business failure.

This service guarantee takes the form of provision of alternative benefits similar or equivalent to those ordered and which are adapted where appropriate to the circumstances or the constraints of the emergency.
This proactive and original system has the advantage of allowing the "client-consumer" to undertake or to continue his journey or his stay in satisfactory conditions when a travel agent fails.
Details of the guarantee provided by the 'Association Professionnelle de Solidarité du Tourisme'

> Deposit Guarantee

If for purely technical reasons the 'Association Professionnelle de Solidarité du Tourisme' cannot honour its guarantee of service, it will refund any deposits paid under contract by the "client-customer" to the member agency.

As of the 1st of January 1997, the 'Association Professionnelle de Solidarité du Tourisme' (APS) no longer limits the refund total. The Guarantee APS called "Garantie des Fonds Déposés" therefore covers the total amount of funds advanced by the "Client-Customer".

By exceeding the legal limit of insurance coverage and focusing on the provision of substtitute services the 'Association Professionnelle de Solidarité du Tourisme' (APS) goes beyond mere legal requirements, demonstrating the desire of its members to offer additional protection for its customers..

* Details of the APS customer insurance protection guarantees are translated here for information only and may not be deemed legally binding.
Only the original French texts, which you can consult on the APS website, may be deemed legally binding.